Learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve your workplace relationships by successfully managing conflict to achieve positive outcomes. This 1-day programme will help participants better engage and communicate with their managers, peers and direct reports during delicate situations such as giving feedback, solving staffing issues, handling potentially volatile requests or important client conversations.
The programme will help participants:
• Understand what constitutes a potentially challenging and emotional situation and how one’s mindset an natural reaction affects such situations;
• Establish the environment and self-preparedness to carry out conversations in challenging situations;
• Learn tips, techniques and strategies to beetter engage and communicate with their managers, peers, and direct reports during difficult situations.
Who Should Attend
People Managers, Project Managers, Team Leaders, Supervisors
Duration
1 day